Archive for March 4th, 2009

Images do not appear in Outlook

Wednesday, March 4th, 2009

By: Salim Vasani 

Symptoms: Some images do not appear in Outlook. Just a red x appears. This happens with sent and received items.

Cause: This issue is a side effect of a security feature in IE 7.0

Resolution: Delete the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder

Note: The ‘9.0′  in the above registry key could be 10.0 or 11.0, etc. depending on your version of Office.

Remove faulty or old Printer drivers from Windows

Wednesday, March 4th, 2009

By: Salim Vasani

Sometimes a Windows machine can hold on to a faulty or old driver even though you update the driver. This also becomes a problem when you have a Print Server and you updated the driver on the Server. In this case you need to remove the driver manually from the local machine. Once this is done, the Server driver will be automatically installed on the User machine at next logon.

Follow these steps to completely remove the driver from local machine

1. Go to Start->Settings->Printers and Faxes
2. Click on File->Server Properties
3. Click on the Drivers tab. This will present the current drivers the machine is using.
4. Select the corresponding driver and click remove

Runtime error when accepting meeting invitations in Outlook

Wednesday, March 4th, 2009

By: Salim vasani 

Symptoms: Outlook gives a runtime error or crashes when accepting meeting invitations.

Cause: The issue is related to an Outlook plugin from Adobe.

Resolution: Change the following resgitry key:  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\
Addins\PDFMOutlook.PDFMOutlook\LoadBehavior=3
to
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\
Addins\PDFMOutlook.PDFMOutlook\LoadBehavior=2